Refund policy

Last Updated: January 20, 2026

This Return & Refund Policy explains how returns and refunds are handled for purchases made on DaniellaRo.com (operated by Daniella Ro, LLC) and applies to all jewelry and services offered through our website.

By placing an order with us, you agree to the terms outlined below.

1. Custom & Personalized Orders – Final Sale

Due to the artisan and custom nature of many of our pieces — including custom-made, engraved, bespoke, and made-to-order jewelry — all such orders are considered final sale and cannot be returned, refunded, or exchanged once production begins.

This includes, but is not limited to:

  • Engraved or personalized jewelry

  • Custom birth chart pieces or bespoke designs

  • Custom-sized rings and bespoke engagement/wedding jewelry

  • One-of-a-kind creations

Once an order enters production, changes or cancellations are not possible.

2. Ready-to-Ship / Non-Custom Jewelry

For eligible non-custom, ready-to-ship items:

Return Eligibility:

  • You must request a return within 7 days of delivery date.

  • The jewelry must be unworn, unused, unaltered, and returned in its original packaging with all documentation.

Return Process:
To initiate a return, email our team at: hello@daniellaro.com with your order number and reason for return.

Approved Returns:

  • Approved returns are issued as store credit only.

  • Store credit does not expire and can be used on future purchases.

3. Non-Returnable & Excluded Items

The following items are not eligible for returns, refunds, or exchanges:

  • Custom, personalized, or made-to-order pieces

  • Sale or promotional items marked as final sale

  • Gift cards

  • Items that have been worn, damaged, or altered

  • Items returned without prior authorization

4. Exchanges

Exchanges for eligible non-custom items may be offered at our discretion, subject to availability. Exchange requests must be made within 7 days of delivery and meet return conditions (unworn, original packaging).

5. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us at hello@daniellaro.com within 48 hours of delivery. Include:

  • Photos of the item

  • Description of the issue

  • Your order number

Once verified, we will offer a repair, replacement, or store credit at our discretion.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item was shipped incorrectly or damaged.

  • We recommend using insured, trackable shipping.

  • Daniella Ro is not responsible for items lost or damaged during return transit.

Original shipping charges are non-refundable.

7. Refund/Store Credit Processing

Upon receipt and inspection of the returned item:

  • Store credit will be issued within 5–7 business days.

  • Store credit will be applied to your account and communicated via email.

8. Order Cancellations

Orders may be canceled within 24 hours of purchase if production has not yet begun.
For custom orders once production has started, cancellations are not permitted.

9. Jewelry Variations & Craftsmanship

Because each piece is handcrafted using precious metals and natural stones:

  • Slight variations in color, pattern, and finish are expected.

  • These natural variations are not considered defects.

10. Contact & Legal Information

If you have questions about this policy, please contact us:

Daniella Ro, LLC
Email: hello@daniellaro.com
Website: DaniellaRo.com

Your use of this site and purchases made through it are also governed by our Privacy Policy, which explains how your personal information is collected and used.